If you are unhappy with your purchase, you are welcome to return your items for a Store Credit as we do not refund for change of mind. We offer a 7- day exchange period on size only.
If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.
- Items will only be accepted if returned in 100% original condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
- Customers must cover the postage cost to send the item back to us.
- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.
- Please note: We do not accept the return of any fake tan, socks, sticky bras, boob tape or earrings unless defective or faulty.
- All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed (unless defective).
- Please return shoes in the original box in a postage bag. The box must be received in original condition to be accepted.
- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.
- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.
How do I return an item?
To submit a return for store credit, click on 'SUBMIT A RETURN' at the top of this page or log into your White Fox account and click 'Return Items' next to your order. All returns are issued with store credit (provided the items are in line with our Returns Policy)
How long do I have to return an item?
Returns must be sent back to us within 30 days of purchase.
How long does it take to process my return?
Once your return is received, processing time can take 3-4 business days.
*Please allow extra processing time during high volume periods.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.
ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.
What do I do if I have received a faulty item?
If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered - please email our Customer Service team as soon as possible at firstname.lastname@example.org and attach 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organize a free returns label for you to return the item for a refund, store credit or direct replacement.
Please note that ActiveMe.Life does not accept returns for garments which have been damaged during wash or wear and tear.
Once we receive your return, you will be issued with a store credit for the final price of the item/s. The Afterpay installments will continue to be captured until the order has been paid in full.
RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.