Questions From Our Lovely Customers
OUR FIRST ITEM GUARANTEE
We are so confident you'll love your ActiveMe.Life products, we'll give you a FULL REFUND on your FIRST ITEM if you don't like them for whatever reason. Alternatively if you buy a pair of leggings or sport bra and they don't fit, keep that, get in touch and we'll send you out a different size or style.
If you order a bundle, say 4, try one on, not happy, keep it, return the 3 unopened and unworn items and we'll send you out 4 items of the new size or style, or we will refund your total order value. Can this get any easier? #DeRiskedToTheMax 😎
Unfortunately we cannot exchange item for a different colour.
DO YOU SHIP INTERNATIONALLY? DO I HAVE TO PAY DUTIES AND TAXES?
Yes, we ship worldwide! We are required by law to state the full value of your order for customs purposes. You may be subject to duties and taxes.
HOW MUCH DOES SHIPPING COST?
You can view our shipping chart here.
WHAT’S MY ORDER STATUS?
Once you login to your activeme.life account, you can view your order status. You can also email us at firstname.lastname@example.org and we’d be happy to provide you with an update.
HOW DO I CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at email@example.com and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
CAN I EXCHANGE MY ORDER?
Yes, you can exchange your order as long as the items are unworn, in new condition, and the tags are still attached. Just email firstname.lastname@example.org and we can help you. You will need to be issued an RA number from our Customer Love Team before you ship your item back. If you do not do this, your order cannot be tracked and you run the risk of not having a successful exchange! You will be responsible for the return shipment fees. Please note Clearance items are Final Sale and cannot be returned.
CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes are usually made at this stage. Please contact us immediately at email@example.com to see if we can intercept your order.
THE STYLE/SIZE/COLOR I WANT IS OUT OF STOCK, WHEN WILL YOU BE RESTOCKING?
ActiveMe comes out with collections each season. If something is out of stock, email us at firstname.lastname@example.org and we’d be happy to double check for you. But usually what's listed is what we have.
WHAT IS THE ACTIVEME RETURN POLICY?
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition (with tags still attached) for a full refund within 30 days of purchase. To complete your return, we require a receipt or proof of purchase and email email@example.com. To see full policy, click here. You will be responsible for the return shipment fees.
WHEN WILL I RECEIVE MY REFUND?
Please allow 14 days for us to receive and process your return merchandise. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
DO YOU OFFER PRICE MATCHING OR ADJUSTMENTS?
Sorry, ACTIVE ME does not offer price matching or adjustments at this time.
I AM BETWEEN SIZES. WHAT SIZE DO YOU RECOMMEND?
Please refer to our size chart for general measurements. You can also reference our bra fit guide for additional information. If you still need assistance, please email or call us for any additional help.
DO YOU OFFER DISCOUNTS FOR FITNESS PROFESSIONALS?
We offer 10% off ACTIVE ME for Group Fitness Instructors and Personal Trainers. You can apply for a discount by sending a copy of your fitness certificate and ID to firstname.lastname@example.org.
DO YOU EVER SPONSOR CLOTHING FOR SOCIAL MEDIA INFLUENCERS?
We like to work with people based on their philosophies and values, not based on how they look or how many followers they have. It must be a natural and genuine fit. If you have a cool collaboration idea and would love to feature ACTIVE ME, we are more than happy to discuss how we can help you.
DO YOU SELL WHOLESALE?
Yes! We offer wholesale to retailers who have a valid resale license. If you would like to sell ACTIVE ME activewear in your store, please send email@example.com a copy of your resale license and we will send you our wholesale price sheet.